Set up and Support For Remote Workers

Due to COVID-19 companies have implemented remote working for many of their users. Sparxworx has the experience necessary to set up your remote teams to deliver the highest levels of productivity from their new “at home” office.

IT Challenges For Remote Work Scenarios

Remote work poses technological challenges that IT for small businesses aren’t well prepared for. Traditional IT support and security systems are designed for offices where employees are in one location and connected to a single secure network environment and often do not have the infrastructure necessary to support a remote workforce.

In addition, typically employees of small businesses are unlikely to have remote work experience. We understand these challenges and have the solutions to set up secure remote workstations and train your staff to understand the new protocols involved.

SERVICES

HOME NETWORK INFRASTRUCTURE
Identifying the evaluating the work from home network infrastructure of the end-user. Assessing security issues, network bandwidth and “family” access. For example remote workers can experience problems with real-time services such as VoIP (Voice over Internet Protocol) and video conferencing while others on the network are playing stream videos or playing online games.

VPN ISSUES
Virtual Private Network (VPN) is common, but again a remote workforce creates a new set of considerations. We will evaluate and asses the efficiency of the VPN for those times when heavy use could have a negative impact on your business needs and implement the necessary configuration changes.

CYBERSECURITY THREATS
As always one of your greatest risks is from the cybersecurity hygiene of your employees or lack of it. We will work with your employees to understand their role in keeping the companies and their own data secure.